Customer Service Counter Operator
Location: Norseman Local Post Office (NLPO)
Employment Type: Part-time
Closing Date: UNTIL SUITABLE APPLICANT FOUND
Position Overview
Customer Service Counter Operator
The Shire of Dundas is seeking applications for the position of Customer Service Counter Operator at the Norseman Local Post Office.
This role is responsible for delivering high-quality, efficient and accurate customer service at the post office front counter, supporting the continued operation of an essential community service. Flexible working arrangements may be considered for the right applicant. Training will be provided.
Key Responsibilities
- Perform customer sales and service transactions in a professional and efficient manner
- Accurately manage high-value transactions including cash, cheques, credit cards and EFTPOS
- Conduct identity services transactions, including Australian Passport interviews
- Promote postal and retail products through up-selling, cross-selling and merchandising activities
- Assist customers with mail lodgements and associated costs
- Build positive relationships with customers through responsive and courteous service
- Undertake administrative duties including stocktaking and record maintenance
Selection Criteria
Essential
- Demonstrated customer service experience and strong interpersonal skills
- Experience handling cash and processing financial transactions accurately
- Ability to work effectively in a team environment
- High level of attention to detail and accountability
- Physical capacity to lift up to 16kg and stand for extended periods
Desirable
- Previous experience in a postal, retail or government service environment
- Experience in cash handling
Working With Us
The Shire of Dundas is committed to supporting its workforce through:
- A positive and inclusive workplace culture
- Opportunities for skill development and growth
- A strong focus on safety, wellbeing and respect
Application Process
Interest persons are invited to submit an application outlining their suitability for the role, addressing the selection criteria. Successful applicants will be required to address and pass Australia Post clearance criteria before engagement is finalised.
Applications should be submitted to:
Pania Turner, Deputy CEO
Email: dceo@dundas.wa.gov.au
Employee Conditions
This position will be offered in accordance with the Shire of Dundas employment conditions and relevant industrial instruments.
Enquiries
For further information regarding this position, please contact Pania Turner, DCEO |